Contact Us

Participant Inquiries

We value your participation and have multiple ways you can connect with us. We’re here to help.

Online:

Log into your account to send a secure email message using one of the contact options within your account.

While logged in, you can also:

  • View your fund balances
  • View your personalized rate of return
  • Change existing balances and make changes to how future contributions are invested
  • Update your address and other contact information
  • Download statements and much more

Phone:

Contact us by phone for:

  • 24-hour access to account information
  • Account inquiries — speak with a representative during business hours
  • Technical support regarding website login assistance — speak with a representative during business hours

Call us at (800) 669-7400. MissionSquare Plan Services is available weekdays: 8:30 a.m. - 9:00 p.m. Eastern time.

MissionSquare Retirement’s self-service phone line is available: 24 hours, 365 days a year.

Note: On certain days our offices are closed or have shorter hours based on the New York Stock Exchange market schedule.

For the deaf and hard of hearing:

Contact us by dialing 711 for the Telecommunications Relay Service (TRS), which supports all domestic calls. TRS permits persons who are deaf or hard of hearing to use the telephone system via a text telephone or other device to contact us. When dialing 711, you’ll be automatically connected to an operator.

To make using TRS as simple as possible, clients can dial 711 to be automatically connected to a TRS operator. Dialing 711, both voice and TRS users can initiate a call from any telephone, anywhere in the United States.

For those outside the United States:

Contact us by dialing +1-202-962-6999

Do you need to find or send us a form?

All forms, including those specific to your employer-sponsored retirement plan(s), are available by logging into your account. You may also send forms by fax or mail.

Fax:

(202) 682-6439
Attn: WMT

Mail:

MissionSquare Retirement
P.O. Box 96220
Washington, DC 20090-6220


Plan Sponsor Inquiries

We value your partnership and support, and we appreciate the opportunity to assist you.

Phone:

Contact us by phone for:

  • Plan administrative inquiries with a Retirement Account Plan Manager
  • Technical support for website login assistance and questions

Call us at (800) 326-7272 MissionSquare Plan Services is available weekdays: 8:30 a.m. - 7:30 p.m. Eastern time

Note: On certain days our offices are closed or have shorter hours based on the New York Stock Exchange market schedule.

Online:

Log into the plan sponsor website to send us a secure email message.

While logged in, you also have access to:

  • Enroll your employees
  • Update your employees’ personal information
  • Submit contributions
  • View plan and fund balances
  • Run reports, and much more


General Corporate Inquiries

Contact us by mail:

MissionSquare Retirement
777 North Capitol Street, NE
Suite 600
Washington, DC 20002

Contact us by phone:

(202) 962-4600


Have Additional Questions?

Answers to many questions can be found on our website or you can search our website for specific questions.

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